Return & Refund Policy for efurniture.pk
At efurniture.pk, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you receive, please review our return and refund policy below. This policy outlines the steps for returning products and obtaining refunds for our wide range of home and décor items.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be in original condition, unused, and in its original packaging.
- Returns must be initiated within 7 days of receiving your order.
- Items that are damaged, defective, or incorrect (i.e., not as ordered) are eligible for return or replacement.
Non-Returnable Items:
- Clearance or sale items.
- Customized or personalized products.
- Items that have been used, damaged by the customer, or altered after delivery.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at [your email address] or call [your phone number] within 7 days of receiving your order. Please provide your order number and details of the item(s) you wish to return.
- Return Authorization: Our customer service team will review your request and provide you with return instructions and an authorization code, if applicable.
- Shipping the Return: Once approved, please pack the item securely and send it to our return address. You are responsible for the shipping costs of returning the item unless the return is due to a defect or error on our part.
3. Refund Process
Once we receive the returned item and verify its condition, we will process your refund:
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase (credit card, bank transfer, etc.).
- Processing Time: Refunds are typically processed within 7-10 business days after receiving the returned item. Please allow additional time for the refund to appear on your account, depending on your bank or payment provider.
4. Exchanges
If you received a damaged or defective item, or the wrong product, we will exchange it for the correct one at no additional cost to you. Please contact us within 48 hours of receiving the order to arrange an exchange.
5. Cancellation Policy
If you wish to cancel your order, please do so within 24 hours of placing the order. After this period, we may not be able to cancel your order if it has already been processed or shipped. Contact us immediately to confirm the cancellation status.
6. Damaged or Defective Items
If your product arrives damaged or defective, please notify us within 48 hours of receiving it. We may request photos of the damage to process your claim and offer a replacement or refund.
7. Return Shipping Costs
- If the return is due to our error (e.g., you received the wrong or defective item), we will cover the return shipping cost.
- For any other reason, the customer is responsible for return shipping costs.
8. Contact Us
If you have any questions or need assistance with your return or refund, please don’t hesitate to contact us:
efurniture.pk
Email:efurniture.pk@gmail.com